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Frequently Asked Questions

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    • How do I clean the debris filter of my washing machine?

      The debris filter is installed to catch foreign items like buttons or coins and to prevent these items from entering the drain pipe. It is recommended that you check your machine’s debris filter every 3-4 months to ensure top performance and avoid any damage to your machine. Before you start cleaning, make sure you have a bowl for excess water and a dampened cloth for wiping.
      Cleaning the filter: You will notice a small cover on the front of your machine, close to the bottom. This is where the debris filter and the drain pipe are located. Open the cover to reach the pipe and the filter. Pull out the drain pipe and place a bowl underneath it. Remove the cap at the end of the drain pipe and let the water flow into the bowl. Next, take the debris filter out by turning it counter-clockwise. Wash the debris filter with warm water under the tap. Inspect behind the debris filter as dirt may also gather there and cause blockages. Give the capsule a wipe with a damp cloth. Reattach the debris filter and the cap of the drain pipe. Put the pipe back inside and close the cover.

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    • How often should I change the water filter in my refrigerator?

      As with the filters in other appliances, your refrigerator’s water filter will need to be changed from time to time. Making a habit of changing your water filter is not only important for your health, but also the health of your refrigerator. A saturated water filter’s ability to filter out bacteria and other contaminants will be reduced, and they will penetrate into the water that your refrigerator dispenses and uses to make ice.
      The industry’s standard recommendation is to change your water filter every 6 months, though this depends on how heavily you use your refrigerator’s water and ice dispenser. As a standard user, 6 months is about right. If your water use is higher than average, or if you notice a decrease in water flow, a decline in your refrigerator’s ice making capacity or an unpleasant taste or smell in the water, you should consider changing your refrigerator’s water filter. Many Beko refrigerators also come with a filter indicator light which will indicate when your water filter needs changing.

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    • How do I prevent dishwasher odours?

      We know it is an unpleasant surprise when bad odours are the first thing that greets you when you open your dishwasher’s door. There are several reasons why this happens. Fortunately, it’s fairly easy to get rid of them.
      Dirty dishes: The cause of bad odours might be your dishes. If your dirty dishes sit inside the dishwasher for a long time before they are washed, they will emit a bad odour. If this happens often, the odours may be absorbed by the machine itself. Be sure to rinse your heavily soiled dishes before putting them in your dishwasher, especially if you are not going to run the machine immediately. In addition, many Beko dishwashers come with IonGuard® technology, which is an odour-eliminating feature. IonGuard® releases negative ions and neutralizes bad odour molecules.
      Dirty dishwasher: Bad odours might develop inside your dishwasher if the appliance is not cleaned regularly. Over time, grease and food particles gather on the door and the interior walls of the dishwasher. The warm, moist environment inside the machine provides bacteria with ideal living and breeding conditions. This is not only unhygienic; it also causes bad odours inside your appliance. Be sure to scrub the inside and the door of your dishwasher from time to time. Many Beko dishwashers feature the InnerClean program. This is a self-cleaning cycle that heats the water up to 73 degrees. You can run the InnerClean program once a month to avoid bad odours and bacteria growth in your dishwasher.
      Dirty filters: Your dishwasher also has a drain filter which requires cleaning once in a while. Many Beko dishwashers come with the EverClean™ Filter feature. This feature is made up of a special sprinkler system that cleans the drain filter from the inside. Thanks to the EverClean™ Filter, your Beko dishwasher will require 4 times less filter cleaning. Remove the bottom rack of your dishwasher to reach the drain filter. Remove the filter from the bottom of the machine and wash it under the tap. Repeat this process once a week to prevent bad odours.
      Inappropriate detergent and other products: Lastly, be sure to use detergents, rinse aid and salt which are specifically produced for use in dishwashers. Do not use dish washing liquid, hand soap, bleach, vinegar or any other chemicals under any circumstances as these products will not only reduce your dishwasher’s performance but may also cause bad odours and shorten the lifespan of your appliance.

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    • How do I clean my oven?

      Ovens can get pretty greasy and no one wants to touch those layers and layers of grease. The best way to keep your oven clean is to wipe it with non-abrasive detergent after each use. This will help avoid buildup which will be harder to clean later on. Fortunately, Beko offers an exciting range of oven models which help make your life easier.
      Pyrolytic Self-Cleaning: Many Beko ovens are equipped with the Pyrolytic Self-Cleaning Program and SimplySteam Cleaning. The Pyrolytic Self-Cleaning Program increases the temperature inside your oven to 500 degrees and burns stubborn buildup to ash. You can then simply wipe away the ash collected on the bottom of your oven with a cloth, saving you from using any detergent or other chemicals.
      SimplySteam Cleaning: SimplySteam Cleaning is another feature that makes cleaning your oven easier. All you have to do is take out the removable parts of your oven, leaving one tray at the bottom. Pour a glass of water onto the tray and let your oven run the SimplySteam Cleaning Program. After the program is done, just wipe the inside with a soft clean cloth.
      Catalytic panels: All Beko ovens are also equipped with catalytic panels on the back and side walls which absorb grease, eliminating the need for using abrasive cleaning chemicals inside of the oven.
      PractiClean and Clean Zone: In addition, all freestanding Beko ovens are equipped with PractiClean full glass inner doors, which means that the inside of your oven's glass door is free of bolts and easier to clean. On the other hand, built-in Beko ovens have the Clean Zone feature on their inner glass doors. This is an oleophobic coating which makes for easy cleaning.
      Nano coating: Finally, many Beko ovens feature nano coating on the inside of their glass door to ensure shine.

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    • How do I stop washing machine odours?

      We know bad odours are an unwelcome surprise. Washing machine odours can be caused by dirt or detergent and softener deposits, which in turn can cause mold and bacteria growth inside your machine. The best way to avoid odours is to keep your washing machine clean.
      Regular cleaning: It is not unusual for dirt to accumulate inside your washing machine over time. Detergent and softener residue buildup is another source of bad odours and is caused by low washing temperatures, as these agents need heat to dissolve fully. Avoid running your machine at lower washing temperatures all the time. The first places to check for residue or mold are the rubber seal of the door, the detergent drawer and the debris filter. Regular cleaning of these parts will prevent odours and keep your machine in top shape.
      Humidity inside the machine: In addition, your washing machine might develop odours if the humid air that forms after a wash cycle gets trapped inside. To avoid this, don’t let your damp laundry sit inside the machine for too long and leave your machine’s door open for some time after a wash to let the humid air inside escape.
      Self-clean program: Many Beko washing machine models also feature a self-cleaning program. It is recommended that you run this program once every month or two, depending on your frequency of use. If your machine does not have this program, simply run a full, hot wash cycle without any detergent, softener or laundry once a month for a similar effect.

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    • How do I clean my refrigerator?

      Your refrigerator needs regular cleaning, probably more so than any other appliance in your home. A dirty refrigerator may allow germs, bacteria and mold to grow inside, affecting performance and hygiene.
      Before cleaning: Be sure to unplug your refrigerator before cleaning to avoid wasting energy during the cleaning process. Take the contents of your refrigerator out and remove shelves, drawers and any other removable parts. Use non-abrasive, odour-free cleaning agents on the inside and removable parts of your refrigerator. Any detergent scent left behind might get absorbed by food.
      Cleaning removable parts: Wash the removable parts of your refrigerator under the tap. Make sure these parts are at room temperature before washing as sudden changes in surface temperature may damage, shatter or break the glass and plastic parts of your refrigerator. Wash your refrigerator's water tank if it has one. You can reach the water tank by removing the front water dispenser shelf. Take the water tank out and wash it under the tap.
      Cleaning the inside: Clean the inside of your appliance from top to bottom. Do not forget to wipe the door and its seals as well. You can use the soft side of a dish sponge safely on the inside, the removable parts and the outside of your refrigerator. Once you have finished cleaning, dry the removable parts and the inside of the appliance before replacing them all back into the refrigerator.
      Cleaning the outside and condenser coils: When you are done with the inside, give the outside of your appliance a wipe with a dampened cloth. Again, avoid using heavy duty cleaning agents as these might damage your refrigerator’s surfaces. Be sure to check your refrigerator’s condenser coils and fan from time to time as well. These parts are located on the outside of your refrigerator and are prone to gathering dust and debris. Dust will block air flow and heat release, which will put a strain on your refrigerator’s compressor.

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    • How do I refill my dishwasher's salt and rinse aid?

      To get the best washing performance from your dishwasher, you need to replenish its salt and rinse aid regularly. There are warning lights on your machine’s front display which indicate when your machine is running low on salt and rinse aid. Watch out for these lights to determine when to refill salt and rinse aid.
      Dishwasher salt: Dishwasher salt is sold in granular form and helps your dishwasher’s internal softener unit to reduce the harshness of the tap water. The salt compartment of your dishwasher is located on the inside of your machine, below and to the left of the bottom dish rack. To access it, pull the bottom rack out and remove the protective cap of the salt reservoir. Pour in the salt until it reaches the top of the reservoir and close the cap. Water inside the reservoir may overflow or salt may spill inside the appliance during this process. Dishwasher salt and overflowing salty water may cause corrosion or rust on the metal surfaces of your appliance. To avoid this, make sure you use the funnel provided with your Beko dishwasher while pouring the salt into the reservoir and wipe away any overflowing water or salt particles. It is recommended that you use your dishwasher shortly after you have replenished the salt. If you replenish the salt but are not planning to use the machine soon after, it is recommended that you run a short program without dishes and detergent to avoid any damage to your appliance.
      Rinse aid: Rinse aid disperses water from the surface of your dishes during the final rinse. Rinse aid prevents water droplets from drying on your dishes, leaving water marks. If the rinse aid light on your dishwasher comes on, it is time to refill. The rinse aid reservoir is located on the inside of your dishwasher’s door, next to the detergent reservoir. Open the cover of the reservoir, pour in the rinse aid until the reservoir is full and close the cover.

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    • How do I clean my built-in induction hob?

      If you have an induction hob, you have made a good decision because it will be the easiest one among your appliances to clean. Induction hobs only heat up when there is a pot on the vitroceramic surface, and only the area holding the pot heats up. The rest of the hob barely gets warm. Since the remaining surface does not heat up, spilled food will not burn on the hob. The induction hob’s innovative design and sleek finish make it one of the easiest appliances in your home to keep clean. The best way to clean your induction hob is to wipe it regularly with a non-abrasive cloth or the soft side of a dish sponge.
      Wipe guard: Many Beko induction hobs come with the Wipe Guard function which allows you to lock the control settings when you want to wipe off food spilled on the hob during cooking. You can lock the settings for 20 seconds with a single touch.

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    • My clothes come out from the washing machine with detergent remains. What might be the problem and how do I to fix it?

      It is frustrating to wait hours for your washing machine to finish working and then realize that your clothes are stained with detergent remains. Detergent residue is caused by the detergent not dissolving completely during the wash cycle. Below are some of the reasons why this might be the case.
      Overloading: Washing machines come in various loading capacities. However, this is your machine’s maximum capacity and different programs might require lower amounts of detergent and may only be able to handle smaller loads of laundry. Please check your machine’s user manual for programs and their laundry capacities. If the declared laundry capacity is exceeded, detergent may get stuck between the creases of your clothes and not dissolve completely.
      Water pressure: Another reason for residue might be that your water pressure is not high enough for the detergent to be fully flushed into the drum. The remaining detergent may then be released into the machine during the rinsing process when your machine draws the softener.
      Detergent amount: There are three compartments in the detergent drawer, two of which are for detergent and one for softener. One of the two detergent compartments is for the prewash process and the other for the actual wash. If you are pouring detergent in both compartments but are not using a program with a prewash cycle, your machine will only take in half the detergent. The remaining detergent may then be released into the machine together with softener during the rinsing process. The detergent will not fully dissolve at this point and may cause stains. To avoid detergent stains, do not overload your machine and make sure you are using the right amount and the right kind of detergent. If these steps do not help, try getting your water pressure checked.

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    • My refrigerator has just been installed. How long should I wait before using it?

      We know you are excited to use your new refrigerator right away but it needs some time to settle. Your refrigerator needs to stay upright, disconnected from the mains, for 4 hours after first installation. After 4 hours have passed, you can plug the appliance in and let it run for 12 hours, without placing any food inside. You can start using your refrigerator safely after a total of 16 hours.

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    • How do I prevent watermarks forming on my dishes?

      It is disappointing to realize that your newly washed dishes are covered in water marks. Water marks form when water droplets dry out on your dishes. To avoid this, you need to use rinse aid, a formula which disperses water from the surface of your dishes during the final rinse. Also, hardness of your tap water will increase the visibility of water marks. You can reduce water hardness by adjusting your dishwasher’s water harness level and using dishwasher salt.
      Refilling rinse aid: While many users think of rinse aid as an agent to make dishes shinier, its main purpose is actually to aid the drying process. Rinse aid forms a water repellent layer on your dishes and makes evaporation more effective, preventing water drops to dry on your dishes. If the rinse aid light on your dishwasher comes on, it is time to refill. The rinse aid reservoir is located on the inside of your dishwasher’s door, next to the detergent reservoir. Open the cover of the reservoir, pour in the rinse aid until the reservoir is full and close the cover. Your dishwasher’s has a rinse aid setting which determines the amount of rinse aid the appliance will use. If you see water marks on your dishes despite using rinse aid, you may want to raise your dishwasher’s rinse aid level.
      Water hardness setting: Hard water will also contribute to water marks forming on your dishes. Your dishwasher has a water hardness setting which you need to adjust according to the hardness of your tap water. Follow the instructions in your dishwasher’s user manual in order to determine the correct setting.
      Refilling dishwasher salt: Dishwasher salt is sold in granular form and helps your dishwasher’s internal softener unit in reducing the harshness of the tap water. Like the rinse aid light, your dishwasher also has a light to indicate that the machine is running low on salt or that it is depleted. The salt compartment of your dishwasher is located on the inside of your machine, below and to the left of the bottom dish rack. To access it, pull the bottom rack out and remove the protective cap of the salt reservoir. Pour in the salt until it reaches the top of the reservoir and close the cap.
      Tablet detergent: Tablets are known to be less effective in rinsing and drying. To compensate for this, your dishwasher can be specially programmed to work with tablet detergents. Some Beko dishwashers come with Auto Tablet sensors which can tell if you are using tablet detergent. If your dishwasher does not have this function, make sure you manually activate the tablet detergent setting when using tablets. In addition, though some tablets come in a 2 in 1 formula, it is recommended that you also use rinse aid in conjunction with these.

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    • My oven does not cook food evenly. What might be the problem and how do I to fix it?

      It is annoying that you spend all that time preparing the perfect dish only to take it out of the oven and realize it is cooked partly. There a few possible reasons why this happens.
      Air flow: A common mistake during use is obstructing your oven’s air flow. Some people use aluminum foil to catch drips or spills inside the oven. However, if you cover the bottom rack with foil, this will cause your oven to not cook evenly. Aliminum foil can also trick the oven’s thermostat as it reflects heat, making it harder for your oven to keep the temperature inside under control.
      Overcrowding: Overcrowding your oven is something else to watch out for. Air flow inside your oven might be restricted, which may then cause air on one side of the oven to get hotter than the air on the other. Check your oven’s user manual for instructions on cooking several items at once.
      Surf® technology: Many Beko ovens come with Surf® cooking technology, which provides uniform cooking temperatures throughout the oven. Air is blown into each level of the oven through the holes in the side walls and the fan on the back wall, ensuring professional cooking results every time.

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    • How do I clean my washing machine?

      This might come as a surprise to some but the machine responsible for cleaning your clothes needs cleaning itself. Cleaning your washing machine frequently will increase its lifespan and improve its performance. Over time, detergent, softener and dirt residue builds up inside your machine. A dirty washing machine becomes inefficient, and becomes a breeding ground for germs.
      Parts to clean regularly: A few simple routines will keep your washing machine clean and in top shape. The first places to check are the door seals and the detergent drawer. Make a habit of cleaning these parts regularly to avoid mold or bacteria growth in your machine. For a more thorough cleaning, make sure you clean the debris filter of your machine once every few months, depending on your frequency of use.
      Self-clean program: Many Beko washing machines come with a self-cleaning feature. Temperatures for washing laundry are usually not high enough to kill bacteria that might form in your machine. The self-cleaning program increases the temperature of water in your machine to 70 degrees and cleans the drum and the tub automatically. It is recommended that you run this program every month or so, depending your frequency of use. If your machine does not have this program, simply run a full, hot wash cycle without any detergent, softener or laundry once a month for a similar effect.

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    • What kind of detergent should I use with my dishwasher?

      There are three types of dishwasher detergents that you can use with your Beko dishwasher: Those in granular or powder form, tablets or gel packs, and liquid or gel detergents. Any of these three types are suitable for use with your dishwasher. Do not use dish washing liquid, hand soap or any other chemicals under any circumstances. Also, be sure to use dishwasher salt and rinsing aid as well for the best results.

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    • What type of cookware should I use with my induction hob?

      Induction hobs have coils beneath the cooking surface which create a magnetic field to heat cookware placed on top. Therefore, your cookware must be iron or have an iron-based coating on the base in order for them to work with an induction hob. Aluminum, glass and copper are not magnetic and will not work with an induction hob. If you are not sure which pieces of your cookware are made from magnetic materials, simply hold a magnet to the base of the product and see if the magnet sticks. Some manufacturers print a coil symbol on the bottom of their products, indicating that the product works with induction hobs.

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    • Are the doors of my washer or dryer reversible?

      Beko washing machines do not feature reversible doors but many Beko dryers do. Please check your dryer's user manual to see if the model you are using has reversible doors. To change the direction of your dryer's door, follow the instructions in the reversible door manual.

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    • How do I clean the water tank of my refrigerator's water dispenser?

      If your refrigerator has a water dispenser, then its water tank will also need cleaning from time to time. You can reach the water tank by removing the front water dispenser shelf. Take the water tank out and wash it under the tap.

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    • My dishwasher has developed a leak. What might be the problem and how do I fix it?

      Several factors may cause your dishwasher to develop a leak. Some issues are easier to resolve than others, and some may require the attention of a certified technician.
      Dishwasher door: The first place to check for the source of the leak is the dishwasher’s door. Years of mechanical movement might cause the door connections to become loose or misaligned. Also, check the door seals for any damage or cracks that might be causing the leak. If a seal is loose or cracked, it needs to be repaired or completely replaced. If you suspect either one of these issues to be the source of the leakage, call in a certified technician for help.
      Water connections: If you notice water coming from the back of your dishwasher or from under the sink, the cause of the problem might be loose pipe connections. Check the drain pipe, the water hose and valves to ensure they are well secured. If not, use the appropriate equipment to tighten the connections.
      The motor and the pump: The most common and unfortunate places for a leak to develop are the seals around the dishwasher’s motor and pump. If no other source of a leak is apparent, it is reasonable to assume that this is the cause of the problem. These parts are harder to reach and require the attention of a professional.
      WaterSafe® and WaterSafe+®: Fortunately, many Beko dishwashers feature WaterSafe® or WaterSafe+® technology. These features automatically cut the water flow from the tap to your dishwasher in case of an overflow or leakage.

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    • How do I clean and care for my ceramic hob?

      Ceramic hobs are a good choice if you are not especially fond of cleaning. Ceramic hobs have a smooth glass-like surface. Cleaning a ceramic hob is fairly easy if you wipe it regularly after use. Here are some suggestions to keep your appliance in top shape.
      Spilled food: Ceramic hobs' glossy finish makes them easy to clean. However, because the surface of a ceramic hob gets hot during cooking, spilled food that is not cleaned right away will burn on the hob and require more time and effort to clean later. If you let spilled food sit too long, it may even discolor the ceramic surface making it impossible to remove the stain.
      Ceran Scrapper: It is quite easy to scratch a ceramic hob. To avoid scratching, only use the Ceran Scrapper provided with your Beko oven. Do not use other abrasive materials like wire sponges.
      Recommended cookware: It is also recommended that you use heavy-gauge coated aluminum or hard anodized stainless steel pans. Be careful with enamel-on-steel or cast iron pans as these can scratch the surface. Avoid exposed aluminum or copper-based cookware as these materials can leave microscopic residue on the surface, which will require extra cleaning time.
      Prevent scratching: To prevent scratching on the surface, it is best to pick up and put down your cookware rather than sliding them across the surface.

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    • How do I clean the filters of my tumble dryer?

      Your tumble dryer’s lint filters are located on the inside of its door. These filters will gather fluff and fibers and they need to be cleaned after every drying cycle. If you do not clean your dryer’s lint filters regularly, the performance of your dryer will suffer and its energy consumption will increase as your machine will need a longer time to dry your laundry. A dirty lint filter might cause your laundry to remain damp and the unnecessary strain put on the machine can cause more serious problems in the long run.
      Cleaning the filter: To clean your dryer’s lint filters, first remove them from their housing on the inside of your dryer’s door. Wipe the filters with a cloth or manually remove the gathered lint. Then, rinse the filters under the tap with warm water. Be sure to clean both sides of the filters. Next, dry the filters with a towel or leave them to air dry for a few minutes. Before placing the filters back in their housing, give the housing itself a wipe as lint might also gather in this area. If you suspect serious lint accumulation in the housing, you can also use a vacuum cleaner to remove it.

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    • How do I operate fast freeze?

      The freezer compartment right in front of the freezer’s fan is called “fast freeze.” Cold air is blown directly onto items placed in the fast freeze compartment, freezing them 10% faster than items placed anywhere else in the freezer. Fast freeze is an automatic feature of your Beko refrigerator; there are no additional settings you need to activate.

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    • How do I clean my dishwasher?

      This might come as a surprise to some but the machine responsible for cleaning your dishes needs cleaning itself. Cleaning your dishwasher frequently will increase its lifespan and improve its performance. Over time, grease, detergent and food particles build up inside your dishwasher. A dirty dishwasher suffers in terms of efficiency and provides a breeding ground for germs. Your dishwasher has two areas which need regular cleaning: the inside and the outside.
      Cleaning the outside: You can clean the outside of your appliance as with other appliances; with a damp cloth or the soft side of a dish sponge and non-abrasive cleaning products.
      Cleaning the inside: Be sure to scrub the inside and the door of your dishwasher from time to time. Many Beko dishwashers feature the self-cleaning InnerClean program. You can run the InnerClean program once a month to avoid bad odours and bacteria growth in your dishwasher.
      Cleaning the spray arms: Your dishwasher's spray arms can also gather debris which might block its nozzles. For the upper arm, turn the nut counter-clockwise and remove both the nut and the spray arm. You can remove the lower spray arm by releasing the catches holding it in place. Wash the spray arms under the tap and make sure that the water tunnels leading to the nozzles of the spray arm are unobstructed. When cleaning is finished, put the upper spray arm back on its screw and secure the nut, turning it clockwise. Put the lower spray arm back in position and push until you hear the catches click.
      Cleaning the filter: Your dishwasher also has a drain filter which needs cleaning once in a while. Many Beko dishwashers come with the EverClean™ Filter feature. This feature is made up of a special sprinkler system that cleans the drain filter from the inside. Thanks to the EverClean™ Filter, your Beko dishwasher will require 4 times less filter cleaning. Remove the bottom rack of your dishwasher to reach the drain filter. Remove the filter from the bottom of the machine and wash it under the tap. Repeat this process once a week for proper water drainage and to prevent bad odours.

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    • What are the advantages of an induction hob in comparison to gas or electric hobs?

      Induction hobs are the most efficient in terms of cooking times and energy consumption compared with the alternatives. They are also the safest around young children.
      Gas hobs: Gas hobs are the most straightforward type of hob as they do not require any special cookware. However, gas hobs are the least energy efficient, as heat from the open flames is not completely absorbed by the pots, resulting in wasted energy. Although many gas hobs today have features to prevent this, there is the added danger of gas leaks, carbon monoxide poisoning or being burnt. These are all causes for concern, especially in homes with small children. Gas hobs are also harder to clean as they may have several ridges and nooks that food can get stuck or burned into.
      Electric hobs: Electric hobs heat up and cool down slower than induction and gas hobs. These hobs have metal rings below the surface which heat up, and that heat is then transferred to the pots placed on top. Electric hobs can accommodate cookware made of any material, unlike induction hobs, but their slow heating time can make it harder to control the temperature.

      Below you can find the main advantages of induction hobs.
      Easy cleaning: The innovative design and sleek finish of induction hobs make them one of the easiest appliances in your home to keep clean. Induction hobs transfer heat from the coils underneath their surface directly to the pots placed on top, while the surface itself barely gets warm. Because spilled food does not get burnt on the surface, induction hobs are easy to keep clean.
      Safety: Decreased surface temperatures and a lack of open flames mean a safer cooking area, which makes induction hobs especially popular among families with young children. Beko induction hobs have additional safety features such as the Anti-Overflow System, which automatically shuts the hob off if liquid boils over the control panel. Beko induction hobs also turn themselves off if the cooking zone is left on for a long period of time.
      Adaptable cooking zones: Although not all induction hobs have these features, Beko IndyFlex® and IndyFlex+® induction hobs offer adaptable cooking zones which can be combined according to your needs. These hobs have 8 independent coils governed by a sophisticated display to flexibly split and control each one separately or link them together to control as a single zone.
      Energy and time efficiency: The working principles of an induction hob also make it the most energy efficient product in this category. Because induction hobs only transfer heat to the pots placed on the surface, no heat or energy goes to waste. By the same token, induction hobs are the fastest cookers, making them time efficient as well. The look: A list of advantages of induction hobs would not be complete without mentioning their look. Induction hobs have a sleek, one-piece vitroceramic surface which adds a certain charisma to any kitchen.

      Appropriate cookware: The only downside of induction hobs is that only certain kinds of cookware can be used with them. Since induction hobs generate heat with the help of a magnetic field, the pots placed on the hob must be made from magnetic materials as well. Induction hobs are designed to be used with iron or iron-coated cookware, but do not work with other materials like glass, copper or aluminum. If you are not sure which pieces of your cookware are made from magnetic materials, simply hold a magnet to the base of the product and see if the magnet sticks. Some manufacturers print a coil symbol on the bottom of their products, indicating that the product works with induction hobs.

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    • My washing machine is shaking violently during the spin cycle. What might be the problem and how do I fix it?

      A shaking or “walking” washing machine is a scary sight. Vibration or movement can cause damage to your washing machine and affect its performance. Luckily, these issues can be resolved easily unless they are being caused by a more serious problem with the machine itself.
      Uneven loading: Vibration or movement can be caused by a few factors. The first and easiest one to address is that your laundry may not be loaded evenly. If the laundry is cramped on one side of the drum, the centrifugal force created by high speed spinning may cause your machine to vibrate. This is also the case for single item washes. If you load a relatively heavy item such as a big towel or a blanket by itself, this load will stick to one side of the drum and may cause vibration. To avoid this, always load at least two items with similar weights so that they can create a balance during the spinning process.
      Unbalanced machine: Another factor is that your machine may not be perfectly level with the floor. Your flooring may be uneven or there may be a problem with the adjustment of your machine’s feet. You can use a spirit level to check for both, and make the necessary adjustments.
      Electronic Unbalanced Load Control: Many Beko washing machines feature Electronic Unbalanced Load Control which ensures that laundry is properly distributed inside the drum, eliminating vibration and noise and providing optimum spinning efficiency.

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    • How much space should I leave between a wall and my refrigerator for proper ventilation?

      You should leave at least 5 cm of space on the sides and at the back of your refrigerator for proper ventilation.

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    • My cutlery comes out with rust after washing. What might be the problem and how do I fix it?

      No one wants to eat with rusted cutlery. It is all the more annoying knowing that you cannot reverse rust once it happens. Rust develops when iron is exposed to oxygen and water or air moisture. Over time and without proper care, any metal will develop rust. Listed below are several reasons why your cutlery or other metal items might develop rust in the dishwasher along with the ways in which you can avoid this.
      Moisture inside the dishwasher: Moisture is the number one cause of rust development. Naturally the air inside your dishwasher is humid after a wash cycle. To avoid this moisture resettling on your dishes, open your dishwasher’s door once the cycle has finished and leave it slightly open for a while. This will allow the humid air inside the machine to escape and prevent your metal cutlery or kitchenware from rusting.
      Low-quality or non-dishwasher-safe kitchenware: Not all materials are dishwasher safe. Please see the “What kind of dishes should I avoid washing in the dishwasher?” question in the FAQ for a list of kitchenware we recommend not to be washed in the dishwasher. In addition, low-quality metal or metal coated items are prone to developing rust if washed in the dishwasher. When in doubt, avoid washing these items in the dishwasher.
      Mechanical movement: Over time, the mechanical movement inside your dishwasher can scratch your stainless steel kitchenware. These scratches may cause these pieces to lose their stainlessness and/or cause rust on other metal items. If you notice scratching on your cutlery, avoid washing them in the dishwasher.
      Already rusted pieces: Rust can spread from item to item. Therefore, if a piece of kitchenware which has already rusted is washed in the dishwasher with other unrusted items, it may cause these to develop rust as well. If you notice rust on a piece of cutlery or other kitchenware, avoid putting these in the dishwasher.
      Tap water: If your tap water is rich in heavy metal ions, this will cause and accelerate rust development on metal objects. Your dishwasher has an internal water softener unit which reduces the harshness of the tap water and neutralizes these metal ions. This unit works best when complemented with dishwasher salt.
      Dishwasher salt: Dishwasher salt aids the water softener unit inside your dishwasher in softening and neutralizing the tap water. However, it has a corrosive effect on metal. Dishwashers’ salt reservoirs have water inside and this water may overflow during the refilling of salt or salt may spill inside the machine. To minimize salt spills, use the funnel provided with your Beko dishwasher while pouring the salt and be sure to wipe any overflowing water or salt particles. It is recommended that you replenish your dishwasher’s salt right before you start it. If you refill your dishwasher with salt but do not plan on running the machine right after, it is recommended that you run a short program without dishes and detergent to avoid any damage to your appliance or kitchenware.
      Inappropriate detergent and other products: Be sure to use detergents, rinse aid and salt which are specifically produced for use in dishwashers. Do not use dish washing liquid, hand soap, bleach, vinegar or any other chemicals under any circumstances as these products will not only reduce your dishwasher’s performance but also cause rusting of metal pieces and may even shorten the lifespan of your appliance.
      Proper electricity connection: Lastly, your dishwasher needs to be connected to a properly grounded outlet. Ungrounded electricity will cause static electricity buildup inside your dishwasher. Static electricity erodes the protective layer over the metal parts of your dishwasher and metal kitchenware, which will cause and accelerate rust development.

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    • How do I clean my hood?

      No one wants to touch a hood that is not cleaned for a long time. It will be covered in layers and layers of grease. As with any other appliance, the best way to keep a hood clean is to wipe it regularly. Give the outside and underside of your hood a good wipe after a few uses, especially if you do a lot of frying.
      Metallic filter: To clean your hood, make sure it is turned off and take out any removable parts. Check the user manual to see where the filter is located and how to remove it. Different types of hoods have different kinds of filters, some of which need cleaning and others replacing. If your hood is connected to a chimney, chances are that it uses a metallic mesh filter which is non-disposable. Remove this metallic filter and place it in hot or boiling water with some dish soap or a similar grease-removing agent. Let it sit for a while to allow the grease to soften and scrub with a sponge or soft brush. Take the metal filter out and clean it thoroughly once a month.
      Carbon filter: If you have a hood without a chimney connection, it will most likely use a carbon filter. Carbon filters are disposable and need replacing from time to time. Again, follow the instructions in the user manual on how to remove and replace the carbon filter. It is recommended that you change the carbon filter every 6 months. If you cook a lot or do a lot of frying, you may need to change your carbon filter every 3 to 4 months.
      Cleaning the inside: Once you remove the filters, check the inside of the hood for any obstructions. If the hood has not been cleaned for a long time, dust and grease may have seeped through the filters and made their way towards the hood’s fan. Make sure this is not the case and give the inside walls a good wipe with a damp cloth. You can use non-abrasive cleaning products or dish soap. Be sure to dry both the inside and the metal filter before reinstalling it and proceed to clean the surfaces.
      Cleaning the outside: Most hoods have stainless steel surfaces. Use appropriate cleaning products and wipe the surfaces with a damp cloth or the soft side of a dish sponge. Avoid using wire sponges or the hard side of a regular dish sponge as these might scratch stainless steel. Do not forget to wipe the underside of your hood as well. Dry with a clean cloth to prevent water marks.

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    • My washing machine moves when working. What might be the problem and how do I fix it?

      A shaking or “walking” washing machine is a scary sight. Vibration or movement can cause damage to your washing machine and affect its performance. Luckily, these issues can be resolved easily unless they are being caused by a more serious problem with the machine itself.
      Before first use: If it is the first time you are using your machine after installation, be sure that the transportation bolts and Styrofoam are removed from under the machine. You will notice a strip of tape coming from under the machine towards its front. Pull this tape to free the Styrofoam.
      Uneven loading: Another factor causing your machine to move may be that you are not loading your laundry evenly. When laundry is cramped on one side of the drum while clothes on the other side are placed loosely, the centrifugal force created by high speed spinning may cause your machine to vibrate. Extreme vibration can also cause your machine to move.
      Electronic Unbalanced Load Control: Many Beko washing machines feature Electronic Unbalanced Load Control which ensures that laundry is properly distributed inside the drum, eliminating vibration and noise, and providing optimum spinning efficiency.

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    • The power to my refrigerator has been lost due to a power cut. What can I do to keep my food frozen?

      Power cuts are annoying and unfortunately they still happen. The best way to keep your food frozen during a power cut is to leave the freezer door closed. Each time your refrigerator or freezer is opened, warm air enters the appliance, increasing the internal temperature. Your freezer is designed to keep food frozen for up to 12 hours in the event of a power loss. This is much longer than what you might achieve using any other method, such as using cool bags.

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    • My dishes carry strong detergent odours after washing. What might be the problem and how do I fix it?

      Detergent odours on dishes are irritating and gives you the feeling of being unhygienic. That’s the exact opposite of what you expect from newly washed dishes. Detergent odour remains on dishes if the detergent you are using is not fully dissolved or not dissolved at the right time during the wash cycle, or if something is hindering your dishwasher's rinsing performance.
      Loading the dishes: The way you are loading your dishwasher can affect the diffusion and rinsing of the detergent. Make sure you are not overloading your dishwasher and that the dishes are not leaning over one another. Secondly, check if dishes are obstructing the movement of the spray arms or the detergent reservoir cover and make the necessary adjustments.
      Tablet detergents: Tablet detergents are known to prolong the drying time of dishes. Some Beko dishwashers come with Auto Tablet sensors which can tell if you are using tablet detergent. If your dishwasher does not have this function, make sure you manually activate the tablet detergent setting if you are using tablets to ensure that your dishes are dried thoroughly. Also, take note that tablet detergents are not recommended for short programs.
      SuperRinse™: Many Beko dishwasher come with the SuperRinse™ feature, which provides an additional rinsing function. You might want to activate this feature if you are sensitive to detergent residue or if you simply want to enjoy more thoroughly rinsed dishes.

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    • Does my cooking hood have a carbon filter? If it does, how often should I change it?

      Not all cooking hoods have carbon filters. If your hood is connected to a chimney, chances are that it uses a metallic mesh filter which is non-disposable. If you have a hood without a chimney connection, it will most likely use a carbon filter. Carbon filters are disposable and need replacing from time to time. Follow the instructions in the user manual on how to remove and replace the carbon filter. It is recommended that you change the carbon filter every 6 months. If you cook a lot or do a lot of frying, you may need to change your carbon filter every 3 to 4 months.

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    • Is it OK if I keep my washing machine and/ or dryer in my garage?

      You can place your washing machine anywhere with a working water plumbing system. Your dryer, however, requires a well ventilated and dust-free environment. Therefore, it is not recommended to store your dryer in the garage.

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    • I'm going away on vacation. Is there anything specific I should do?

      Vacations are always exciting but leaving home for a while needs some preparation. There are several steps you can take to prepare your refrigerator for your absence depending on the length of your vacation.
      Short trips: If you are planning a short trip of a week to 10 days, you can leave your refrigerator running. You might want to throw away anything which will spoil while you are away, to avoid bad odours in your refrigerator.
      Longer trips: If you are going away for a month or an entire season, it is a good idea to unplug your refrigerator to save energy. Empty your refrigerator, drain the water tank if you have one, clean the inside of the appliance and leave the doors open to avoid any unwanted odours.
      Vacation mode: Many Beko refrigerators have a vacation mode that you can activate during long holidays. This feature turns the refrigerator compartment off and keeps the freezer running. If you are leaving for a month or longer, throw away any food which will spoil, put everything else in the freezer and set your refrigerator to vacation mode.

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    • My dishwasher does not dry the dishes completely. What might be the problem and how do I fix it?

      We know it is frustrating to wait all that time for your dishwasher to finish working only to realize that your dishes are still wet. Dishwashers dry dishes using the heat from the final rinse water. This heat is absorbed by the dishes and remains inside the machine after all the water has been drained. The remaining heat causes water droplets to evaporate and stick to the stainless steel tub of the machine. There are some factors which might hinder this process and cause your dishes to come out wet after your dishwasher completes its cycle.
      Loading the dishes: You may be loading your dishes incorrectly or overloading your dishwasher. Make sure all your dishes are tilted properly and that they are not touching each other for optimum drainage performance. If you fail to place your dishes securely in the dishwasher, light plastic cups or glasses may move around and even turn upright. These will remain full of wash water which will hamper the evaporation process and prevent the rest of your dishes drying as well.
      Rinse aid: A second factor might be that you are not using rinse aid or it is depleted. While many users think of rinse aid as an agent to make dishes shinier, its main purpose is actually to aid the drying process. Rinse aid forms a water repellent layer on your dishes and makes evaporation more effective. Check the rinse aid reservoir after your dishwasher finishes working to make sure that there isn’t anything wrong with the release of rinse aid into the machine.
      Dishwasher door: Water drops might settle back on your dishes if you leave your dishwasher’s door closed after it has finished working. It may be that your dishwasher is drying them properly but the hot and moist air inside creates water drops while the air cools inside. Be sure to open your dishwasher’s door and leave it slightly open for the hot air inside to escape.
      Tablet detergents: Tablet detergents are known to prolong the drying time of dishes. Some Beko dishwashers come with Auto Tablet sensors which can tell if you are using tablet detergent. If your dishwasher does not have this function, make sure you manually activate the tablet detergent setting if you are using tablets to ensure that your dishes are dried thoroughly. Also, take note that tablet detergents are not recommended for short programs.
      Washing program: Lastly, for the ultimate washing and drying performance, be sure to choose the right washing program for the type of load you are washing. Set the washing program according to the number of dishes, the types of material in the machine and how dirty they are.
      AquaFlex®: Plastic does not retain as much heat as other materials like glass or porcelain. This means that plastics might remain wet while other materials are completely dry. Many Beko dishwashers feature AquaFlex® technology to solve this problem. If you are washing plastic items in your Beko dishwasher, activate AquaFlex® for the best drying results.
      Technical problems: If all else fails, your dishwasher may have a technical problem. Its heating element or high limit thermostat may be malfunctioning. If you suspect that this is the case, it is best to call in the help of a certified technician.

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    • My hood does not suck up air or its sucking capacity is decreased. What might be the problem and how do I fix it?

      If you think that your hood is not extracting a sufficient amount of air, there may be an issue with your hood’s capacity or placement.
      Hood capacity: Your hood’s capacity must be proportionate to the size of your kitchen and hob size. Make sure you measure your kitchen and hob when shopping for a hood. Complete our ""Choose your product"" questionnaire to find out which Beko hood best suits your needs.
      Placement: For best performance, your hood needs to be placed at the correct height above your hob. This may vary according to the capacity of your hood, the size of your kitchen and your hob. For most hoods, it is recommended that they are installed 65 cm above the hob. If your hood is elevated any higher than this, it may fail to extract the appropriate amount of air.

      If you think your hood’s suction has decreased over time, the first thing to check is your hood’s filters and ventilation connections.
      Metallic filters: If your hood has a chimney connection, it most probably has a non-disposable metallic mesh filter which needs cleaning from time to time. If you fail to clean the filter regularly, grease and dust may breach it and make their way into your hood’s fans or inner walls, which will hinder air flow. Check the user manual to see where the filter is located and how to remove it. Remove this metallic filter and place it in hot or boiling water with some dish soap or a similar grease-removing agent. Let it sit for a while to allow the grease to soften and scrub with a sponge or soft brush. Take the metallic filter out and clean it thoroughly once a month.
      Carbon filters: If your hood does not have a chimney connection, it will most likely use a carbon filter. Carbon filters are disposable and need replacing from time to time. Again, follow the instructions in your hood's user manual on how to remove and replace the carbon filter. It is recommended that you change the carbon filter every 6 months. If you cook a lot or do a lot of frying, you may need to change your carbon filter every 3 to 4 months.
      The inside: If you have ensured that the filters in your hood are well taken care of, another thing to check is your hood’s air ventilation. If the hood has not been cleaned for a long time, dust and grease may have seeped through the filters and made their way towards the hood’s fan. Though unlikely, some other foreign object might have been sucked up into the hood, obstructing air flow inside the appliance. To make sure that this is not the issue, take out all the removable parts of your hood and check the inside. While doing this, give the inside walls a good wipe with a damp cloth. You can use non-abrasive cleaning products or dish soap. Be sure to dry both the inside and the metallic filter before reinstalling it and proceed to clean the surfaces.
      The chimney connection: Your hood’s air flow might be obstructed by objects stuck in its chimney connection or the chimney itself. If you suspect this to be the case, you may have to request the help of a professional technician.
      The motor: If all else fails, there may be something wrong with your hood’s motor. It is best to call in a certified technician to resolve any issues regarding the non-removable parts of your hood.

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    • How can I prolong my washing machine's lifespan?

      The first and most important factor in keeping your appliances in good condition is to use them appropriately. To prolong the lifespan of your appliances, be sure to read the user manual before use.
      Overloading: In the case of washing machines, the best thing you can do is to make sure that you are not overloading the machine with laundry. Your laundry needs to be able to move with relative freedom inside the machine during the wash cycle. An overloaded machine is subject to more strain on its motor and moving parts.
      Cleaning: It is also important to keep your washing machine clean. Some parts of a washing machine may gather debris or detergent residue, which in turn can block water flow or even damage the machine’s parts. Be sure to regularly check the door seals, the detergent drawer, the lint filter and drain pipes for any unwanted residue.
      Maintenance: Finally, it’s always a good idea to take care of any problems your appliances might develop before they escalate. Check your appliances regularly for any unexpected behavior or noise, and fix any issues before they turn into bigger and possibly more expensive ones.

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    • My refrigerator’s ice maker is not making the declared amount of ice or any at all. What might be the problem and how do I to fix it?

      A refrigerator's ice making capacity is declared in its user manual. Keep in mind that the outside temperature plays a role in your appliance's ability to make ice. If you notice a decrease in or a failure of your refrigerator's ice making capacity, check below to see the possible reasons.
      Water connections: The first thing to check if your refrigerator is not making as much ice as the declared amount is its water connections. These connections vary according to the specific model of your refrigerator. Follow the instructions in your appliance’s user manual to see how and where to make the necessary connections and check that they are in place and unobstructed.
      Water tank: Make sure that your refrigerator’s water tank is full. A depleted water supply may be the reason your refrigerator is having problems making ice.
      Freezer door: Another reason why your refrigerator’s ice making capacity may decrease is that the freezer door is being opened too often. Your refrigerator needs to keep the air inside the freezer at a certain temperature to be able to produce the declared amount of ice. If the freezer door is opened too frequently or is kept open for long periods, the warm air that enters the freezer will increase the air temperature inside, which will slow down the ice-making process.

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    • Do I have to use rinse aid?

      You should always use rinse aid and dishwasher salt to get the best washing performance from your Beko dishwasher. Rinse aid disperses water from the surface of your dishes during the final rinse. Rinse aid prevents water droplets from drying on your dishes, leaving water marks. If the rinse aid light on your dishwasher is on, it is time to refill. The rinse aid reservoir is located on the inside of your dishwasher’s door, next to the detergent reservoir. Open the cover of the reservoir, pour in the rinse aid until the reservoir is full and close the cover.

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    • My oven produces smoke when working. Should I be worried?

      It is not too unusual for your oven to produce some amount of smoke while working. Below are the most common reasons why this happens.
      Remains from the manufacturing process: Some parts of your oven may carry oily or protective residue from the manufacturing processes. It is perfectly normal for your oven to give off smoke during its first use as these materials are burned away.
      Grease buildup: It is typical for fat and grease to drip down onto the heating element when food is cooked in the oven. Grease may also evaporate from foods and stick to the ceiling or walls of the oven. When the grill or oven is next turned on, this grease buildup will burn, producing smoke and an acrid smell.
      Cleaning agent residue: Another common reason for your oven to smoke might be cleaning agent residue left on its inner surfaces.
      Cleaning: The best way to keep your oven in top shape and smoke free is to clean it regularly. If your oven is left uncleaned for a long time, grease and other food residue will accumulate in layers, which will make it tougher to clean in the long run. Make sure you are using the right kind of cleaning agents and that you wipe a second time with a damp cloth to avoid any detergent residue. Then, dry the surfaces. Run your oven at a high temperature for about half an hour to burn off any remaining cleaning agent residue.
      Pyrolytic Self-Cleaning: Many Beko ovens feature Pyrolytic Self-Cleaning, which increases the inner temperature of your oven up to 500 degrees and burns all food debris and splatters to ash. You can then remove this ash from the bottom of your oven. Pyrolytic Self-Cleaning is effective on all the surfaces and parts of an oven, including the shelves and the front door, and reduces the need to use cleaning agents.
      Catalytic panels: All Beko ovens are also equipped with catalytic panels on the back and side walls which absorb grease, eliminating the need for abrasive cleaning chemicals on the inside of the oven.
      If cleaning does not help and smoke is very heavy, turn your appliance off immediately and request the help of a professional technician.

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    • How can I prolong my dryer's lifespan?

      The first and most important factor in keeping your appliances in good condition is to use them appropriately. To prolong the lifespan of your appliances, be sure to read the user manual before use.
      Overloading: Like washing machines, the best thing you can do for your dryer is not to overload the machine with laundry. Your laundry needs to be able to move with relative freedom inside the dryer. An overloaded machine is subject to more strain on its motor and moving parts.
      Cleaning and ventilation: It is also important that you keep your dryer clean and well ventilated. Watch out for extreme heating of the machine as this might indicate a problem with air flow. Needless to say, heat is detrimental to your machine and is a fire hazard. Also, be sure to clean your dryer’s lint filter regularly.
      Maintenance: Finally, it’s always a good idea to take care of problems your appliances develop before they escalate. Check your appliances regularly for any unexpected behavior or noise, and fix any issues before they turn into bigger and possibly more expensive ones.

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    • How can I prolong my refrigerator's lifespan?

      Refrigerators are made to last for at least a decade. This is an impressive figure considering they are the only appliance in your home which runs 24/7. Your refrigerator is a sturdy piece of equipment and asks for little in return for its services. Proper and regular maintenance can go a long way to extending your refrigerator’s lifespan.
      Positioning: There are several easy steps you can follow to ensure that your refrigerator operates perfectly. The first thing is to make sure that your refrigerator is positioned appropriately in your kitchen. Your refrigerator needs to be away from walls, direct sunlight and other heat sources, like radiators or the oven. Be sure to leave at least 5 centimeters of space between your refrigerator and walls for proper ventilation.
      Condenser coils: Once you are happy with your refrigerator’s placement, you can then get familiar with the parts which need regular attention. The first of these are the condenser coils. The condenser is responsible for releasing the heat your appliance produces and helps keep the inside of the appliance cold. Condenser coils are located either at the back or the bottom of your refrigerator and are prone to collect dust and debris. Dusty condenser coils lose their efficiency in heat release and put a strain on the compressor, the most expensive part of a refrigerator. Clean your condenser coils and fans monthly with the brush attachment of your vacuum cleaner.
      Door seals: Door seals also need regular attention. Door seals insulate the air inside your refrigerator from the warmer air outside. If they become cracked or torn, your refrigerator’s compressor will need to work harder and longer to keep the air inside cold. Clean your door seals with non-abrasive cleaning products twice a month for them to retain their elasticity.
      Water filter: If your refrigerator has a water and ice dispenser, it will also have a water filter. As with the filters in other appliances, your refrigerator’s water filter will need changing from time to time. Making a habit of changing your water filters is not only important for your health, but also the health of your refrigerator. A saturated water filter’s ability to filter out bacteria and other contaminants will diminish and they will penetrate into the water that your refrigerator dispenses and uses to make ice.
      Cleaning: Aside from the condenser and the door seals, you should take the time to clean the inside and the outside of your refrigerator once every month. A clean refrigerator will regulate its temperature better and put less stress on the compressor.
      Maintenance: Finally, it’s always a good idea to take care of problems your appliances develop before they escalate. Check your appliances regularly for any unexpected behavior or noise and fix those issues before they turn into bigger and possibly more expensive ones.

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    • What kind of dishes should I avoid washing in the dishwasher?

      It is best to check the manufacturer’s instructions when deciding whether to put something in the dishwasher or not. Unfortunately, not all items have this information on their labels. As a general rule, you should avoid washing any utensils that have stick-on parts, delicate, hand painted dishes and porcelain pieces with golden or silver details. Also, aluminum or aluminum coated pots and pans can cause corrosion on your glasses. Below you can find a list of common kitchenware that you may want to wash by hand.
      Cast iron
      Crystal, hand blown and hand painted glass
      Wooden utensils
      Nonstick pans
      Copper pans
      Soft plastic
      Aluminum utensils
      Disposable aluminum
      Gold-plated dishware
      Insulated mugs
      Anything with adhesives
      China (hand painted or antique)
      Hand-painted ceramics/stoneware
      Enamel
      Pewter

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    • How can I be sure that my hood is ventilating properly?

      The ventilation power of your hood depends on its capacity, the size of your kitchen, its placement and regular maintenance. Correct hood selection is the first step towards ensuring optimal air ventilation. The second is keeping the hood clean.
      Hood capacity: Your hood’s capacity must be proportionate to the size of your kitchen and hob. Make sure you measure your kitchen and hob when shopping for a hood. Complete our ""Choose your product"" questionnaire to find out which Beko hood best suits your needs.
      Placement: For best performance, your hood needs to be placed at the correct height above your hob. This may vary according to the capacity of your hood, the size of your kitchen and your hob. For most hoods, it is recommended that they are installed 65 cm above the hob. If your hood is elevated any higher than this, it might fail to extract the appropriate amount of air.
      Metallic filters: If your hood has a chimney connection, it most probably has a non-disposable metallic mesh filter which needs cleaning from time to time. If you fail to clean the filter regularly, grease and dust can breach it and make their way into your hood’s fans or inner walls, which will hinder air flow. Check the user manual to see where the filter is located and how it is removed. Remove this metallic filter and place it in hot or boiling water with some dish soap or a similar grease-removing agent. Let it sit for a while to allow the grease to soften and scrub with a sponge or soft brush. Take the metallic filter out and clean it thoroughly once a month.
      Carbon filters: If your hood does not have a chimney connection, it will most likely use a carbon filter. Carbon filters are disposable and need replacing from time to time. Again, follow the instructions in your hood's user manual on how to remove and replace the carbon filter. It is recommended that you change the carbon filter every 6 months. If you cook a lot or do a lot of frying, you may need to change your carbon filter every 3 to 4 months.
      The inside: If you have ensured that the filters in your hood are well taken care of, another thing to check is your hood’s air ventilation. If the hood has not been cleaned for a long time, dust and grease may have seeped through the filters and made their way towards the hood’s fan. Though unlikely, some other foreign object might have been sucked up into the hood, obstructing air flow inside the appliance. To make sure that this is not the issue, take out all the removable parts of your hood and check the inside. While doing this, give the inside walls a good wipe with a damp cloth. You can use non-abrasive cleaning products or dish soap. Be sure to dry both the inside and the metal filter before reinstalling it and proceed to clean the surfaces.
      The chimney connection: Your hood’s air flow might be obstructed by objects stuck in its chimney connection or the chimney itself. If you suspect this to be the case, you may have to request the help of a professional technician.

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    • How do I choose the washing machine that best fits my needs?

      Complete our "Choose your product" questionnaire to find out which Beko washing machine best suits your needs.

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    • What are the advantages of a top freezer refrigerator?

      Convenience and variety: The top-freezer refrigerator is the most traditional and common refrigerator model, and so they come in more styles and colors than other models. If you are looking for a convenient model with familiarity of use, and if you do not consume a large amount of frozen food, a top-freezer refrigerator might be the model for you.

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    • How can I prolong my dishwasher's lifespan?

      The first step in prolonging the lifespan of any appliance is regular cleaning. Over time, grease and food particles gather on the drain filter, the door and the interior walls of the dishwasher. You can slow down this buildup by rinsing your heavily soiled dishes under the tap before placing them in the dishwasher. If you neglect to take care of your machine regularly, food debris can clog pumps, filters and pipes and cause your machine to malfunction.
      Cleaning the inside: Be sure to scrub the walls and the door of your dishwasher from time to time. Don’t forget to wipe the door seals as well, as dirt can also accumulate there. Check the seals for cracks or any loose areas to keep your dishwasher watertight. Many Beko dishwashers feature the InnerClean program. This is a self-cleaning cycle you can run once a month to avoid bad odours and bacteria growth in your dishwasher.
      Cleaning the filter: Your dishwasher also has a drain filter which needs cleaning once in a while. Many Beko dishwashers come with the EverClean™ Filter feature. This feature is made up of a special sprinkler system that cleans the drain filter from the inside. Thanks to the EverClean™ Filter, your Beko dishwasher will require 4 times less filter cleaning. Remove the bottom rack of your dishwasher to reach the drain filter. Remove the filter from the bottom of the machine and wash it under the tap. Repeat this process once a week to prevent the buildup of debris.
      Detergent, salt and rinse aid: Aside from cleaning your dishwasher, always use appropriate detergent, dishwasher salt and rinse aid to keep your appliance in top shape. Do not use hand or dish soap or any other chemical in your dishwasher as these products will not only reduce your dishwasher’s performance but also shorten its lifespan. Replenish your machine’s salt and rinse aid regularly.
      Loading the dishes: Be careful when loading your dishwasher and avoid overloading it. Make sure all your dishes are tilted properly and that they are not touching each other for optimum drainage performance. If you fail to place your dishes securely in your dishwasher, light plastic cups or glasses may move around and even turn upright.
      Maintenance: Finally, it’s always a good idea to take care of any problems your appliances might develop before they escalate. Check your appliances regularly for any unexpected behavior or noise and fix those issues before they turn into bigger and possibly more expensive ones.

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    • How do I choose the dryer that best fits my needs?

      Complete our "Choose your product" questionnaire to find out which Beko dryer best suits your needs.

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    • What are the advantages of a bottom freezer refrigerator?

      Most used items at eye level: Bottom freezer refrigerators are a newer addition to the refrigerator family compared to top freezers. The most obvious advantage of a bottom freezer refrigerator is that the most frequently accessed items such as fresh food and beverages are lifted to eye level while the less often used frozen foods are located closer to the ground.
      Wider shelves: Bottom freezer refrigerators usually offer a wider shelf area which means that you can store wide items like pizza boxes or oven trays, which might be hard to fit in top freezer models.
      Energy efficiency: Finally, bottom freezer refrigerators usually have more energy efficient models compared to other designs.

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    • How often should I clean my dishwasher's filter?

      Your dishwasher has a drain filter which needs cleaning from time to time. Many Beko dishwashers come with the EverClean™ Filter feature. This feature is made up of a special sprinkler system that cleans the drain filter from the inside. Thanks to the EverClean™ Filter, your Beko dishwasher will require 4 times less filter cleaning.
      Cleaning the filter: Remove the drain filter of your dishwasher once in a while to check for buildup of food debris. Pull the bottom rack of your dishwasher out to reach the drain filter. Remove the filter from the bottom of the machine and wash it under the tap. A dirty drain filter will obstruct water drainage and might cause bigger problems in the long run.

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    • What are the advantages of an electric oven?

      Electric ovens are more functional, and easier to use and clean compared with gas ovens. Electric ovens offer several different cooking and self-cleaning functions. They are also safer than gas ovens.
      Pyrolytic Self-Cleaning: Many Beko ovens feature Pyrolytic Self-Cleaning, which increases the inner temperature of your oven up to 500 degrees and burns all food debris and splatters to ash. You can then remove this ash from the bottom of your oven. Pyrolytic Self-Cleaning is effective on all the surfaces and parts of an oven, including the shelves and the front door, and reduces the need to use cleaning agents.
      Catalytic panels: All Beko ovens are also equipped with catalytic panels on the back and side walls which absorb grease, eliminating the need for abrasive cleaning chemicals on the inside of the oven.
      More precise cooking: Since the cooking temperature is set electronically, electric ovens allow for a finer degree of control. Electric ovens can reach and maintain higher temperatures and allow for more precise cooking because they can better regulate a more even temperature inside. One thing to keep in mind is that electric ovens are usually smaller on the inside compared with a similar sized gas oven, due to their thickly insulated walls.
      Surf® technology: Many Beko electric ovens come with Surf® cooking technology which provides uniform cooking temperatures throughout the oven, ensuring professional results every time.
      Advanced cooking options: Electric ovens offer many different cooking settings and programs simply not available with gas ovens, such as defrosting, warming, split cooking and slow cooking.
      Split & Cook®: Many Beko electric ovens come with Split & Cook® technology which allows you to use the upper and lower racks independently. With Split & Cook® technology, you can set two different temperatures and cooking times for the two cavities without any flavors or odours mixing.
      Booster function: Many Beko electric ovens also feature a booster pre-heating function which greatly decreases cooking times.
      Safety: Though many contemporary gas ovens have various safety features, electric ovens are still considered to be safer.

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    • What is steam washing and what are its benefits?

      Steam washing is a quick, wrinkle-reducing and energy-saving solution for items that do not need a full wash. The heat and friction your clothes endure during a washing cycle shortens their lifespan. Not all clothes need a full wash after being used once or twice. Some of your clothes might not be soiled but might have absorbed bad smells like cigarette smoke or cooking odours. In this case, you can protect your clothes and save the energy that would go into a full washing, drying and ironing cycle with steam washing. There is also the added benefit of having fresh clothes in only 15 minutes as opposed to the hour they would have to spend in a washing machine.

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    • What are the advantages of a side by side refrigerator?

      Everything at eye level: Side-by-side refrigerators have two vertical sections, each with the same capacity. The refrigerator is on the right while the freezer is on the left. Side-by-side refrigerators provide more internal space and ease of use since both fresh and frozen food are located at eye level. A two-compartment system means more, better organized freezer space. With shelf-style storage space, frozen foods do not pile up on each other.
      Narrower doors: Despite the larger storage space, the doors on a side-by-side model are narrower and therefore less space is needed in front of the refrigerator for them to swing open. These models usually have the added feature of water and ice dispensers on the outside of the freezer door.
      Vertical storage: Side-by-side refrigerators have a lot of storage space for fresh and frozen food, but this space is strictly vertical, which might not be suitable for some people. Wide pizza boxes or large platters might not fit into a side-by-side model.
      Side-by-side refrigerators have become more popular over recent years. If you have the space in your kitchen and if you like the idea of having all your food, fresh and frozen, at eye level, then a side-by-side model might be the one for you.

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    • How do I choose the dishwasher that best fits my needs?

      Complete our "Choose your product" questionnaire to find out which Beko dishwasher best suits your needs.

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    • What is the difference between pyrolytic cleaning and catalytic panels?

      Catalytic panels are physical pieces inside your oven, while pyrolytic cleaning is a special self-cleaning program that certain oven models have.
      Catalytic panels: Catalytic panels are pieces on the walls of an oven which absorb grease and splatters during cooking. This not only makes cleaning easier, it also reduces odours inside the oven. However, catalytic panels are only effective in some parts of the oven. For example, shelves and the front door are not protected by the panels. In addition, grease and splatters will form layers on these panels and you need to remove and clean them from time to time. They may also eventually need replacing. Nevertheless, catalytic panels certainly help reduce cleaning time.
      Pyrolytic Self-Cleaning: Pyrolytic Self-Cleaning is another, more effective self-cleaning technology. Pyrolytic Self-Cleaning increases the temperature of an oven up to 500 degrees and burns all food remains and splatters to ash, which you can then remove from the bottom of your oven. An added advantage of Pyrolytic Self-Cleaning is that it is effective on all the surfaces and parts of an oven, including the shelves and the front door, and it reduces the need to use cleaning agents. Pyrolytic Self-Cleaning is highly effective, though since it is a separate process from cooking, it does consume energy.
      Eco Pyrolytic Self-Cleaning: Many Beko ovens also have an Eco Pyrolytic Self-Cleaning feature which reduces the time and energy needed for the program.

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    • What's the effect of spin speed? What difference do different spin speeds make?

      Your Beko washing machine features different spin speeds which you can adjust depending on the type of laundry you are washing. In general, higher spin speeds mean greater water extraction from your laundry, which in turn means less time and energy needed for drying.
      Choosing a spinning speed: If your laundry is composed of mainly cotton and natural fabrics, you may want to select higher spinning speeds as these fabrics retain more water. On the other hand, synthetic and mixed fabrics hold less water and therefore will wash well at slower spinning speeds. Delicate laundry such as those with lace or embroidery might require slower spinning speeds as these are gentler on fabrics. Slower spin speeds also reduce wrinkling, but garments washed at these speeds may take longer to dry or may require a longer cycle in the dryer.

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    • What are the advantages of a French door refrigerator?

      French door refrigerators combine the best features of a side-by-side and bottom-freezer refrigerator. These models have a two-compartment refrigerator on top and a drawer-style freezer at the bottom.
      Most used items at eye level: More frequently accessed items such as fresh food and beverages are stored at eye level, while less frequently used frozen foods are located at the bottom. These models provide a wide shelf space which accommodates platters and pizza boxes.
      Narrower doors: Like the side-by-side models, the two-door system means that the doors are narrower, so less space is needed in front of the refrigerator for them to open fully.
      Energy saving: Also, since only one door is opened at a time, only half of the refrigerator is exposed to the warmer air outside. This means your refrigerator only needs half the energy to cool the air inside to the desired temperature.

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    • What can I do to get the best washing performance from my dishwasher?

      The easiest way to ensure you get the best performance from your dishwasher is to follow the instructions in its user manual regarding proper use, cleaning and maintenance.
      Cleaning: Cleaning your dishwasher frequently will increase its lifespan and improve its performance. Over time, grease, detergent and food particles build up inside your dishwasher. A dirty dishwasher suffers in terms of efficiency and provides a breeding ground for germs. Regularly take care of the inside, the outside and the removable parts of your dishwasher such as the spray arms and the debris filter. Many Beko dishwashers feature the self-cleaning InnerClean program which you can run once a month. For more details about cleaning your dishwasher, please refer to the “How do I clean my dishwasher” question in the FAQs.
      Loading the dishes: The way in which you load your dishwasher will affect its performance significantly. Make sure you are not overloading your dishwasher and that the dishes are not leaning over one another. Secondly, check if dishes are obstructing the movement of the spray arms or the detergent reservoir cover and make the necessary adjustments.
      Detergent, salt and rinse aid: You should always use detergents, rinse aid and salt which are specifically produced for use in dishwashers. Do not use dish washing liquid, hand soap, bleach, vinegar or any other chemicals under any circumstances as these products will not only reduce your dishwasher’s performance but may even shorten its lifespan. Be sure to replenish your machine’s salt and rinse aid regularly.
      Washing program: Lastly, for the ultimate washing performance and to extend the lifespan of your appliance, be sure to choose the right washing program for the kind of load you are washing. Set the washing program according to the number of dishes, the types of material in the machine and how dirty they are.

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    • The ignition of my gas hob is not working. What might be the problem and how do I fix it?

      There are a few reasons why the ignition of your gas hob fails to work. Below you can find the most common causes of ignition failure.
      Electrical connection: The most common reason why the ignition of your gas hob might fail is a loss of electricity. If you press the ignition button but do not hear the typical clicking sound, then this is probably the case. The first thing to do is to check your hob’s electrical connection. If the connection is interrupted, make the necessary adjustments.
      Problems with gas supply: If you hear the clicking sound from the igniters but the burners fail to ignite, chances are that there is something wrong with the gas supply. Check your hob’s gas connection, either to the gas cylinder or to the natural gas outlet.
      Ignition nozzles are clogged or wet: Your gas hob might not ignite properly if spilled food or dirt is clogging the ignition nozzles. Nozzles may also fail to ignite the burners if the nozzles, burner caps or ports are left wet after cleaning. Make sure you dry the cooktop and the burner tops thoroughly after cleaning.
      Ignition nozzles are bent or broken: Another reason why your hob’s ignition might fail is that the nozzles might have been bent or broken by impact with heavy pots or pans. Check the appearance of all the nozzles on your gas top to make sure this is not the case. If you suspect this to be the case, request the help of a professional technician. If all these measures fail, there might be a technical problem with your hob. In this case, call a certified technician for help.

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    • What kind of laundry can I wash in lower washing degrees? Contrarily, what kinds of fabric or laundry should I avoid washing in low degrees?

      Many users prefer lower washing temperatures because it saves energy, but different kinds of laundry require different temperatures. The washing temperatures you choose directly affects the lifespan of your garments.
      Choosing a washing temperature: The best way to determine a washing temperature is to check the care labels of your clothes. There, you will find the maximum temperature at which those clothes can be washed. However, this does not mean that you cannot wash them at lower temperatures. Hot water may shrink or fade some fabrics. Lower washing temperatures are appropriate for delicate garments made of wool, silk or lace, bright and dark colored fabrics, jeans and lightly soiled items. Underwear, household linens, towels and heavily soiled laundry require higher temperatures for effective cleaning.

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    • How do I choose the refrigerator that best fits my needs?

      Complete our "Choose your product" questionnaire to find out which Beko refrigerator best suits your needs.

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    • My glasses have developed a cloudy appearance after being washed in the dishwasher. What might be the problem and how do I fix it?

      It is disappointing to realize that your crystal clear glasses have gone cloudy inside your dishwasher. Cloudy glasses are a common problem and are caused by corrosion on glass surfaces. There may be several reasons why your glasses become cloudy. The first thing to do in this situation is to clean your appliance thoroughly.
      Cleaning your dishwasher: Over time, grease and food particles gather on the door, the interior walls and the drain filter of your dishwasher. Be sure to scrub the inside and the door of your dishwasher from time to time. Many Beko dishwashers feature the InnerClean program. This is a self-cleaning cycle that heats the water up to 73 degrees. You can run the InnerClean program once a month to avoid food and other debris build-up inside the machine.
      Cleaning the drain filters: Your dishwasher also has a drain filter which requires cleaning once in a while. Many Beko dishwashers come with the EverClean™ Filter feature. This feature is made up of a special sprinkler system that cleans the drain filter from the inside. Thanks to the EverClean™ Filter, your Beko dishwasher will require 4 times less filter cleaning. Remove the bottom rack of your dishwasher to reach the drain filter. Remove the filter from the bottom of the machine and wash it under the tap. Repeat this process once a week to prevent bad odours.
      Water hardness setting: Hard water will also contribute to glasses becoming cloudy. Your dishwasher has a water hardness setting which is part of the internal water softener unit. You need to adjust this setting according to the hardness of your tap water. Follow the instructions in your dishwasher’s user manual in order to determine the correct setting. This unit works best when complemented with dishwasher salt.
      Dishwasher salt: Dishwasher salt is sold in granular form and helps your dishwasher’s internal softener unit in reducing the harshness of the tap water. The salt compartment of your dishwasher is located on the inside of your machine, below and to the left of the bottom dish rack. To access it, pull the bottom rack out and remove the protective cap of the salt reservoir. Pour in the salt until it reaches the top of the reservoir and close the cap. Water inside the reservoir may overflow or salt may spill inside the appliance during this process. Dishwasher salt and this overflowing salty water can have a corrosive effect on the metal surfaces of your appliance and also on your glassware. To avoid this, make sure you use the funnel provided with your Beko dishwasher while pouring the salt and wipe any overflowing water or salt particles. It is recommended that you replenish your dishwasher’s salt right before you start it. If you refill your dishwasher with salt but do not plan on running the machine right after, it is recommended that you run a short program without dishes and detergent to avoid any damage to your appliance.
      Rinse aid: While many users think of rinse aid as an agent to make dishes shinier, its main purpose is actually to aid the rinsing and drying process. Rinse aid forms a water repellent layer on your dishes and makes evaporation more effective, preventing water drops or detergent residue to dry on your dishes. If the rinse aid light on your dishwasher comes on, it is time to refill. The rinse aid reservoir is located on the inside of your dishwasher’s door, next to the detergent reservoir. Open the cover of the reservoir, pour in the rinse aid until the reservoir is full and close the cover. Your dishwasher’s has a rinse aid setting which determines the amount of rinse aid the appliance will use. If you notice water marks or a cloudy appearance on your dishes and glassware despite using rinse aid, you may want to raise your dishwasher’s rinse aid level.
      Auto GlassShield® Technology, SteamGloss® Technology and GlassCare Program: Fortunately, many Beko dishwashers feature specific technologies and programs to protect your glassware. Auto GlassShield® Technology protects your glassware from corrosion by detecting water hardness and adjusting the water hardness setting accordingly. SteamGloss® Technology provides an extra 10 minutes of intense heating to minimize water stains by up to 23%. Lastly, the GlassCare Program washes your glasses gently at 40 degrees to protect your delicate glassware.

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    • The flames on my gas hob are flickering, going out or are uneven. What might be the problem and how do I fix it?

      There are a few reasons why the flames on your gas hob may be uneven or flickering. Fortunately, the solutions to these issues are relatively straightforward.
      Burner ports clogged or wet: First, the burner ports from which gas is released may be clogged by spilled food or wet from cleaning. This is probably the case if you notice that the flames around the burner are uneven. Turn your hob off and wait for the burner caps to cool down. Once the burners are cool, clean the ports using a pin. Take care not to damage or distort the ports during this process.
      Positioning of burner bases and caps: Another issue to consider when flames flicker or fail to keep burning is the placement of the burner base and the cap. Check that the burner base and the burner caps are positioned properly. Some hob models have burner caps that only fit a certain burner base. Make sure the correct cap is placed on the correct base. When placed correctly, burner caps should have only a slight side to side movement.
      Air circulation: Your gas hob’s flames may be flickering because your hob is placed somewhere in your kitchen with a degree of natural air flow. Make sure your hob is not exposed to wind or sudden changes in air flow in your kitchen.
      Pressure of the gas source: Finally, gas hobs differ according to the gas supply they use. Hobs that work with natural gas are wired differently than those that work with gas cylinders because these two sources operate at different gas pressures. Problems arise when a hob designed to work with natural gas is connected to a gas cylinder. Be sure to use the appropriate gas source for your hob to avoid any flame flickering or sudden flame bursts.
      If all else fails, request the help of a certified technician.

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    • Is it OK to wash colorful and white laundry together?

      It is not a good idea to wash your whites and colors together. Dark and vivid colors can bleed into other laundry and permanently tint your whites, even if washed in cold water. Sorting your laundry into whites, lights and darks and using appropriate detergent and washing temperatures will help keep the colors of your clothes and prolong their lifespan. If three different piles seem too much work, you can wash whites and light colors together.

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    • Where can I find my refrigerator's serial number?

      Every Beko refrigerator has a unique serial number. It is located inside and on the wall of your refrigerator.


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    • Where can I find my dishwasher's serial number?

      Every Beko dishwasher has a unique serial number. It is located on the right hand side of your machine's door.


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    • How do I choose the hood that best fits my needs?

      Complete our "Choose your product" questionnaire to find out which Beko hood best suits your needs.

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    • How can I prolong the lifespan of my colorful clothes?

      Care labels: The key to prolonging the lifespan of your clothes is to follow the directions on their care labels. In the case of colorful and dark clothes, be sure to use the appropriate type of detergent and avoid setting the water temperature of your washing machine too high as hot water can cause dye to run from fabric fibers faster.
      Spinning speed: Spinning speed is another factor to keep in mind. Slower spinning speeds are gentler on laundry and create fewer wrinkles. If your colorful garments are not heavily soiled, you can choose slower spinning speeds to help protect them.
      Type of detergent: Another factor in protecting your garments is the type of detergent you use. Choose liquid and/or sensitive detergents as these are less aggressive on clothes than other alternatives.
      Before loading: In addition to setting the right program and temperature on your washing machine, there are other steps you can follow to extend the lifespan of your clothes. Turning dark and brightly colored clothes inside out before washing helps prevent fading. Zipping up zippers and buttoning buttons before washing will also help prolong the lifespan of your clothes, better protecting them against machine friction.

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    • How do I choose the oven that best fits my needs?

      Complete our "Choose your product" questionnaire to find out which Beko oven best suits your needs.

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    • Where can I find my washing machine's serial number?

      Every Beko washing machine has a unique serial number.It is located on the inside of your machine's door.


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    • How do I choose the hob that best fits my needs?

      Complete our "Choose your product" questionnaire to find out which Beko hob best suits your needs.

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    • Where can I find my dryer's serial number?

      Every Beko dryer has a unique serial number.It is located on the inside of your machine's door.


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    • Where can I find my hood's serial number?

      Every Beko hood has a unique serial number. It is located on the underside of your appliance.


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    • Where can I find my oven's serial number?

      Every Beko oven has a unique serial number. It is located on the inside frame of your appliance, close to the ground.


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    • Where can I find my hob's serial number?

      Every Beko hob has a unique serial number. It is located on the bottom of your appliance.


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